Responsible Gaming
Gaming Should Be Entertainment
At akwest.co.nz, we're committed to promoting responsible gaming practices. Online pokies and casino games should be enjoyed as entertainment only, not as a way to earn money or solve financial problems. Please gamble only with money you can afford to lose, and always set limits on your time and spending.
Age Verification
You must be 18 years of age or older to gamble in New Zealand. This is a legal requirement. If you are under 18, please do not access gambling services. Parents and guardians are encouraged to discuss the risks of gambling with young people.
Warning Signs of Problem Gambling
Recognise these warning signs that may indicate a gambling problem:
- Chasing losses by gambling more to recover money
- Hiding gambling activities or lying about time and money spent
- Gambling to escape stress, anxiety, or emotional problems
- Unable to stick to set limits on time or money
- Neglecting family, work, or social responsibilities
- Experiencing relationship conflicts due to gambling
- Borrowing money to gamble or pay gambling debts
- Feeling restless or irritable when trying to reduce gambling
- Gambling with increasing amounts to achieve the same level of excitement
- Loss of control over gambling behaviour
If you recognise any of these signs in yourself or someone else, please seek help immediately.
Self-Help Tools & Safer Gaming Features
Most responsible online casinos, including LeoVegas, offer tools to help you maintain control:
- Deposit Limits: Set a maximum amount you can deposit within a specific timeframe (daily, weekly, or monthly)
- Loss Limits: Restrict the maximum amount you can lose during a set period
- Session Time Limits: Set automatic reminders or automatic log-out after a specified duration
- Reality Checks: Regular pop-up notifications reminding you of time and money spent
- Self-Exclusion: Take a break from gambling for a set period or permanently close your account
Use these tools proactively to maintain healthy gaming habits. Contact LeoVegas support if you need assistance setting or adjusting these limits.
Support Organisations & Resources
If you're struggling with gambling, help is available. The following organisations provide free, confidential support:
New Zealand
- Problem Gambling Foundation (PGF) – Helpline: 0800 664 262 | www.problemgambling.org.nz
- Gambling Harm Reduction services – Available through your local DHB (District Health Board)
International Resources
- GamCare (UK) – www.gamcare.org.uk
- GamStop (UK) – www.gamstop.co.uk (National Self-Exclusion Scheme)
- Gambling Help Online (Australia) – www.gamblinghelponline.org.au
- Responsible Gambling Council (Canada) – www.responsiblegambling.org
- National Council on Problem Gambling (USA) – www.ncpgambling.org
If You Need Help
If you or someone you know is experiencing problems with gambling, please reach out for support today. There is no shame in asking for help—gambling problems are treatable conditions, and recovery is possible.
Contact the Problem Gambling Foundation on 0800 664 262 or visit www.problemgambling.org.nz
Your wellbeing is our priority. Gamble responsibly and enjoy safely.